Warranty

Robosol India – Warranty Policy

At Robosol India, we ensure the highest quality in all our products. This Warranty Policy outlines the coverage, terms, and procedures for warranty claims and post-warranty services.

1. Warranty Coverage

1.1 7-Day Defective Return Policy

You are eligible for a full replacement or return if:
  • The product is received in defective condition
  • The product is not functioning as described
  • There is a manufacturing defect
  • The issue is reported within 7 days of delivery
Conditions:
  • Product must be returned with original packaging, accessories, and invoice
  • Physical damage caused by customer is not covered

1.2 1-Month Replacement Warranty

After the initial 7-day period, each product comes with a 1-month replacement warranty for manufacturing defects only. Under this warranty:
  • The product will be replaced free of cost
  • No service charges during this period
  • Only manufacturing defects are covered

1.3 Post-Warranty Paid Service

After the 1-month replacement warranty period:
  • We offer paid repair services
  • Service charges + spare part costs apply
  • Service availability varies by product

1.4 Warranty Based on Product Agreement

Some products may include separate or extended warranties as mentioned on:
  • The product page
  • The invoice
  • Product-specific warranty document
The product-level warranty overrides general warranty terms.

2. What Is Not Covered

  • Physical damage or mishandling
  • Water damage
  • Short circuits, burnt parts due to wrong wiring
  • Damage from improper installation
  • Third-party tampering or modifications
  • Software issues or programming errors
  • Normal wear and tear

3. How to Claim Warranty

To raise a warranty claim, provide:
  • Order ID or invoice
  • Images/videos showing the defect
  • Description of the issue
Contact Us: 📧 support@robosolindia.com 📞 +91 9339859087

4. Shipping Policy for Warranty Claims

  • 7-day defective return: Both-way shipping covered by Robosol India
  • 1-month replacement: Customer sends the product; return shipping free
  • Paid service: Both-way shipping paid by customer

5. Final Decision

Robosol India’s technical team will inspect the returned product. Our decision regarding repair, replacement, or rejection will be final based on defect analysis and product condition.
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