Privacy Policy – Robosol India
Effective Date: 23 May 2024
At Robosol India, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you have.
By using our website, products, services, or contacting us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information in the following categories:
1.1 Personal Information
This includes details you provide voluntarily:
Full Name
Email Address
Phone Number
Billing Address
Shipping Address
Account Username
Password (encrypted)
Order Details
Support/Helpdesk Ticket Information
We collect this when you place an order, contact us, create an account, or sign up for updates.
1.2 Payment Information
Collected by third-party payment gateways (e.g., Razorpay, UPI, Net Banking).
Robosol India does NOT store:
Debit/Credit Card numbers
CVV
UPI PIN
Bank passwords
Only transaction status and payment confirmation are stored.
1.3 Automatically Collected Information
When you browse our website:
IP address
Device type
Browser type/version
Cookies & Tracking IDs
Referring URLs
Pages visited
Time spent on pages
Approximate location (city-level based on IP)
1.4 Cookies and Tracking
We use:
Session Cookies
Preference Cookies
Security Cookies
Analytics Cookies
Used for smooth login, cart functioning, analytics, and personalization.
2. How We Use Your Information
We use collected information to:
Process and deliver your orders
Create and manage your account
Provide customer service and technical support
Improve website performance and user experience
Send order updates, offers, and relevant notifications
Prevent fraud and unauthorized activities
Maintain security and legal compliance
We never sell your personal information to third parties.
3. Sharing Your Information
We share your information ONLY with:
Payment Gateways (for processing payments)
Courier & Logistics Partners (for delivery)
Technical Service Providers (hosting, analytics, email services)
All partners follow strict data protection obligations.
We do not share information for advertising or marketing unless you explicitly consent.
4. Data Protection & Security
We take strong security steps to safeguard your data:
SSL/HTTPS Encryption
Encrypted passwords
Secure data storage
Regular security audits
Limited access to authorized staff only
Despite this, no online transmission is 100% secure; users share data at their own risk.
5. Your Rights
You have the right to:
Access your stored personal data
Update or correct your information
Request deletion of your account
Request removal from marketing lists
Request data portability (copy of your stored data)
To exercise these rights, contact us at support@robosolindia.com.
6. Data Retention
We retain your data only for as long as necessary:
Account data: until account deletion
Order details: as required for legal and tax records
Cookies: as per browser settings
Support messages: for quality and training
7. Children’s Privacy
Our services are not intended for children under 13.
We do not knowingly collect information from minors.
If a child’s data is found, it will be deleted immediately.
8. Third-Party Links
Our website may contain links to:
Blogs
Tools
External products/services
We are not responsible for the privacy practices of external websites.
9. Changes to This Privacy Policy
We may modify this Privacy Policy from time to time.
Any changes will be updated on this page with the new effective date.
Current Version Effective Date: 23 May 2024
10. Contact Us
For any queries or concerns regarding privacy, contact us at:
📧 support@robosolindia.com
📞 +91 9339859087
🌐 www.robosolindia.com
We respond within 24–48 business hours.