Cancellation, Return & Refund Policy – Robosol India
At Robosol India, we value your satisfaction and aim to provide a smooth and transparent experience. This page explains our policies for order cancellation, product returns, and refunds.
1. Order Cancellation Policy
You may cancel your order under the following conditions:
- Before shipping: Full cancellation allowed, full refund processed.
- After shipping: Cancellation is not possible. You may request a return after delivery (as per our Return Policy).
Non-cancellable orders:
- Custom-made products
- Special orders or customized electronics
- Bulk orders based on buyer requirements
To cancel your order, contact:
support@robosolindia.com
+91 9339859087
2. Return Policy
We offer a simple and fair return process.
2.1 7-Day Return for Defective Products
You are eligible for a return or replacement if the product:
- Arrives in damaged or defective condition
- Is not functioning as described
- Has a manufacturing defect
Conditions:
- Return request must be made within 7 days of delivery
- Product must be returned with original box, accessories, and invoice
- Physical damage caused by customer is not eligible
2.2 Non-Returnable Products
The following cannot be returned:
- Burnt or physically damaged items
- DIY kits, sensors, modules damaged due to wrong wiring
- Programming/Software-related issues
- Custom-made or special-order products
3. Refund Policy
Refunds are processed based on the condition and timing of the return.
3.1 Refund Eligibility
- If order is canceled before shipping → Full Refund
- If a product is defective and returned → Replacement or Refund
- If product is unavailable after return → Full Refund
3.2 Refund Processing Time
- UPI / Wallet: 1–2 business days
- Bank Transfer: 3–5 business days
- Razorpay / Online Payments: 3–7 business days
Refunds will be sent to the original payment method used during checkout.
4. Shipping Charges for Returns
- Defective Return (7 days): Robosol India covers both-way shipping
- Customer-driven return: Shipping charges are non-refundable
- Wrong wiring / customer damage: Paid repair & shipping apply
5. How to Request a Return/Refund
Please provide the following:
- Order ID or Invoice
- Clear images/videos showing the issue
- Description of the problem
Send the details to:
support@robosolindia.com +91 9339859087
6. Final Decision
All returns and refunds are processed after inspection by our technical team.
The final approval depends on the product’s usage, condition, and warranty terms.